Changes to NDIS plans in response to COVID-19

More Flexibility for Support Coordination

If you already receive support coordination, you should use your support coordination funding from your Capacity Building budget in your plan.

If you require more hours than what is funded in your Capacity Building funds, you can use your Core budget flexibly to make sure you get the support you need, including increased support coordination.

If you need additional assistance from your support coordinator, and your funds are low in both your Capacity Building and Core budgets you can call the NDIA on 1800 800 110.

If you do not have support coordination in your plan but require additional assistance, you are able to use your Core Supports funding flexibly to access support coordination.

Once you have agreed to receive support coordination services, you must have a service agreement and service booking in place before any service is delivered.

You cannot use your Capacity Building funds for this service if you do not already have support coordination in your plan.

Priority home delivery service

The NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop.

Go to the following link for further detail

This means, as an NDIS participant, from Monday 6 April, you can purchase grocery items online to be delivered to your home.

Disability Information Helpline

The Disability Information Helpline is for people with disability, their families and carers who need help because of coronavirus (COVID-19).

The Helpline is free, private and fact-checked.

You can contact the Helpline in the following ways:
•    Phone (free call): 1800 643 787
•    If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

Go to the following link for further information.

What is the NDIS doing to help participants?

  • NDIS plans to be extended by up to 24 months, ensuring continuity of support and increasing capacity of NDIA staff to focus on urgent and required changes to plans. If you would like to have a plan review instead, then you can request this.
  • Face-to-face planning shifted to telephone meetings where possible.
  • Action plan to ensure NDIS participants and their families continue to receive the essential disability supports they need.

More information is found at this link.